REPORT TO THE CITY COUNCIL November 8, 2018 FROM: JEFF CARDELL, Director of Personnel Services Personnel Services Department SUBJECT ..Title ***RESOLUTION - 2nd Amendment to Position Authorization Resolution (PAR) No. 2018-158, adding eight Emergency Services Dispatcher positions to the Fresno Police Department. (Subject to Mayor's veto) ..Body RECOMMENDATION It is recommended that the Council approve and adopt the 2nd Amendment to Position Authorization Resolution (PAR) No. 2018-158, adding eight Emergency Services Dispatcher positions to the Fresno Police Department EXECUTIVE SUMMARY The existing allocation of Emergency Services Dispatchers is less than sufficient to meet the demand of responding to 95% of 911 calls within fifteen seconds. This is due, in part, to the large volume of non-emergency calls that come into the Emergency Communications Center. Approval of the PAR will provide additional resources which will allow the City to devote additional staff to meet the need so we can improve the time it takes to respond to emergency calls for service and redirect non-emergency calls for service. BACKGROUND While the City continues to incrementally restore services to meet the needs of the community the City continues to be challenged with responding to calls in the Emergency Communications Center on a timely basis. Ideally such calls should be answered within fifteen seconds 95% of the time. Unfortunately our current staffing and the volume of calls, both emergency and nonemergency, do not allow us to achieve that benchmark. With the appropriation of additional resources and the adoption of the PAR, the City will be able to improve its response times to calls for service. ENVIRONMENTAL FINDINGS This is not a "project" for the purposes of CEQA, pursuant to CEQA Guidelines Section 15378. LOCAL PREFERENCE Local preference is not applicable. FISCAL IMPACT The increased General Fund salary and benefit expenses for the balance of Fiscal Year 2019 is approximately $176,700 which will be funded by carry over resources from the prior fiscal year. Resources from the Asset Sale Reserve Fund will continue to fund the expense thereafter consistent with the provisions for the use of those resources. Attachment: 2nd Amendment to the Position Authorization Resolution No. 2018-158